FAQ
Do you offer certificates of authenticity for your gemstones?
Yes, we provide GIA certificates for most larger center stones and certified appraisals for every product you purchase from us. We also offer appraisal services for your jewelry.
What materials are used in your jewelry?
We utilize precious metals such as platinum, gold, silver, palladium, etc. For special requests, please contact us at 212-354-8664.
Do you offer custom or personalized jewelry?
Yes, we specialize in custom orders for individualized pieces. Additionally, we provide repair, repurposing, and refurbishing services for your existing jewelry.
How do I determine my ring size?
You can access our ring size guide here.
Do you offer jewelry repair or engraving services?
Yes, we offer both. Please contact us via call or text at 212-354-8664.
Can I return or exchange jewelry if it doesn't fit or if I change my mind?
Yes, we can adjust sizes and refit jewelry to your needs. Stocked products are eligible for a refund within 30 days of purchase, while custom orders are accepted for credit or exchange within the same timeframe. All merchandise must be in perfect saleable condition, accompanied by the sales receipt.
Are your gemstones natural or lab-created?
Our gemstones are natural. We use the highest quality natural gems in all our jewelry.
Do you offer warranties on your jewelry?
Yes, we provide a 1-year warranty on all our products under normal use.
What is your production and shipping timeframe for custom orders?
Typically, crafting takes 2-3 weeks, followed by 2-3 days for shipping.
Do you offer financing options for jewelry purchases?
No, we do not offer financing at this time.
Can I track my order once it's been shipped?
Yes, you can track your order here.
Are your products ethically sourced?
Yes, we prioritize ethically sourcing all our gems and precious metals.